- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund minus shipping and handling charges. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 4 weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. At the moment, our website is only configured to ship to U.S. addresses. Please contact us for a quote for any location outside the U.S., and we will let you know if we are able to ship to your location and for how much.
Please also note that the shipping rates for many items we sell are based on dimensional weight. This is different from the actual item weight and is calculated by multiplying the package length x width x height and dividing by 139 inches. Please see item description for actual item weight as our item details will show the dimensional weight for shipping calculations.